Common Issues & Solutions This troubleshooting guide covers the most common issues users encounter with UniTick and provides step-by-step solutions to resolve them quickly.
Common Issues
Payment Transaction Failed
Payment Issues
Token Approval Failed
Payment Issues
Ticket Not Found in Dashboard
Ticket Issues
QR Code Not Scanning
Verification Issues
Wallet Connection Issues
Wallet Issues
Faucet Not Dispensing Tokens
Token Issues
Browser Issues
- Clear browser cache
- Disable browser extensions
- Try incognito mode
Network Issues
- Check internet connection
- Verify Base Sepolia network
- Wait for blockchain confirmation
Prevention Tips
Before Making Payments
- Ensure sufficient UTICK balance
- Have Base Sepolia ETH for gas
- Check vendor whitelist status
- Verify wallet connection
Best Practices
- Keep browser updated
- Use stable internet connection
- Don't refresh during transactions
- Save transaction hashes
If you're still experiencing issues after trying these solutions, please contact our support team with the following information:
- Description of the issue
- Steps you've already tried
- Transaction hash (if applicable)
- Browser and device information